“Help me understand this bill.”Ask Ace
Start with a question
Your own words
are enough to start.
You do not need to know the name of a feature. Tell Ace what you are trying to do, ask a question and shape the answer as you go.
Your account, your work, your next question.
A better starting point
How to ask a computer for useful help
Start with the goal, add the relevant context, then say what a good answer looks like. That can be as simple as “Help me write a thank-you note. Keep it friendly and under four lines.”
Try asking.
Example requests to try with your own context.
Deal yourself in
One useful first question.
- 1
Try text or voice
Open Ace web chat to type, or use Talk to speak. Install the computer app for desktop-related help.
- 2
Say what you need
Use ordinary language. Include the document, image or details the question depends on.
- 3
Keep the conversation going
Ask “why?”, correct a detail, or request a shorter answer. Start a new chat when you change topics.
Before you start
A few things to know.
What should my first question be?
Pick something you actually need: an explanation, a short draft, a conversion or a plan. Add one sentence of context.
Do I need special commands?
General questions use ordinary language. Specific computer actions depend on the app, its permissions and available connections.
What if Ace misunderstands?
Correct the detail and say what you meant. If an answer relies on missing information, provide it instead of accepting a guess.
Put your next question
on the table.
Find your way in